Refund policy

We want you to feel confident shopping with Cliksenz. Please review the following policy before requesting a return.

30-Day Return Period

Eligible items may be returned within 30 days of the date your tracking information shows the order was delivered.

To qualify for a return, your item must:

  • Be unworn, unused, and in the condition in which it was received
  • Include all original tags and packaging
  • Be accompanied by a receipt or other proof of purchase

You must contact us and receive return authorization before sending an item back. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us immediately at cliksenz@gmail.com.

Include your name, order number, a description of the problem, and clear photographs of the item and packaging. We will evaluate the issue and provide instructions for resolving it.

Items That Cannot Be Returned

We cannot accept returns on:

  • Personalized, custom-made, or special-order products
  • Clearance or final-sale items
  • Gift cards
  • Perishable goods, including food, flowers, and plants
  • Personal-care, health, or hygiene products
  • Sealed health or hygiene products that have been opened
  • Digital products that have been accessed or downloaded
  • Hazardous materials, flammable liquids, or gases

Clearance items may not include their original packaging, and their condition is not guaranteed. Contact us before purchasing if you have questions about an item’s return eligibility.

How to Request a Return

Email cliksenz@gmail.com and provide:

  • Your name
  • Your order number
  • The item you wish to return
  • The reason for the return

If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Approved returns must be sent to:

Cliksenz
PO Box 12393
Roanoke, VA 24025

Do not return your purchase to the manufacturer or the address shown on the original package.

Return Shipping and Restocking Fees

Eligible returns are subject to a 30% restocking fee.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

The following charges are nonrefundable unless otherwise required by law:

  • Original shipping charges
  • Priority-processing fees
  • Shipping insurance
  • Customs duties
  • Import taxes and related charges

Refund Processing

We will notify you after receiving and inspecting your return. If approved, your refund will be issued to your original payment method, minus any applicable restocking fee and nonrefundable charges.

Please allow up to 10 business days for us to process an approved refund. Your bank or credit card company may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, contact us at cliksenz@gmail.com.

Exchanges

We do not offer direct exchanges.

To order a different item, request a return for the original item. Once the return is accepted, you may place a separate order for the new item.

Order Cancellations and Changes

Because many of our products are printed or made specifically for each customer, cancellation or modification requests must be submitted within 12 hours of purchase.

After 12 hours, production may have started, and we cannot guarantee that the order can be canceled or changed.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address when placing an order.

We cannot provide a refund or replacement when an order is successfully delivered to an address entered incorrectly by the customer.

If an order is returned to us because the customer provided an incorrect or incomplete address:

  • We can reship the order after the customer pays the additional shipping and handling charges.
  • If the customer declines reshipment, an approved refund will exclude original shipping, priority-processing, and insurance charges. A 30% restocking fee will also apply.
  • If the package is lost, refused, destroyed, or otherwise not returned to us, we may offer a 50% store credit toward a replacement item.

If the address provided was correct and the package is returned because of a carrier issue, we will reship it to the same address at no charge. An additional shipping and handling fee may apply if you request a different address.

International Orders

Customs duties, import taxes, and related charges are not included in our product prices or standard shipping charges.

These costs are the customer’s responsibility and vary depending on the destination country.

European Union Right of Withdrawal

Customers receiving eligible merchandise in the European Union may cancel or return their order within 14 days of receiving the last item in the order, without providing a reason.

To exercise this right, you must notify us before the 14-day period expires by submitting a return request through your customer account or emailing cliksenz@gmail.com.

Returned items must be unused, unworn, and in their original condition and packaging. All tags and proof of purchase must be included. Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

After receiving the returned item, we will issue any refund required by law to the original payment method within 14 days.

The EU right of withdrawal does not apply to:

  • Personalized or custom-made items
  • Digital products that have been accessed or downloaded
  • Sealed health or hygiene products that have been opened

Contact Us

For questions about cancellations, returns, or refunds:

Email: cliksenz@gmail.com
Call or SMS: (540) 815-4581
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET