Returns and Exchanges

For eligible items, request a return within 30 days of the date your tracking shows delivery. Items must be unused, unworn, and in their original condition with tags, packaging, and proof of purchase. Contact us for authorization before sending anything back.

Personalized, custom-made, special-order, clearance, and final-sale products cannot be returned for a change of mind. If an item arrives damaged, defective, or incorrect, contact us promptly so we can review the issue.

How to request a return

Email cliksenz@gmail.com with your name, order number, item, and reason for the request. For damage or an incorrect item, include clear photos. If approved, we will send return instructions and a label when applicable. Do not send the item to the address on its package or back to the manufacturer without authorization.

Return shipping and refunds

There is no restocking fee for eligible returns. Customers pay return shipping unless the item was damaged, defective, or incorrect. Original shipping, priority-processing fees, shipping insurance, customs duties, and import taxes are nonrefundable unless otherwise required by law. Once the return is received and inspected, we will notify you of the decision. Approved refunds go to the original payment method, minus applicable nonrefundable charges. Allow up to 10 business days for us to process an approved refund; your bank may take additional time to post it.

Exchanges

We do not offer direct exchanges. For an eligible item, request a return and place a separate order for the item you want.

For cancellations, address issues, international orders, and any rights that apply by law, see our full return and refund policy. Questions? Email cliksenz@gmail.com or call/text 540-815-4581, Monday–Friday, 9 AM–5 PM ET.