Shipping Policy

Processing & Production Time

All orders are custom-made and require production time before shipping. Please allow 2–5 business days for production depending on the product and supplier.

Estimated Delivery Times (U.S.)

Delivery estimates below reflect the full time from order placement, including production and transit:

  • Standard Tracked Shipping — Estimated delivery in 5–12 business days
  • Priority Tracked Shipping — Estimated delivery in 3–6 business days ($14.99)

Shipping Rates (U.S.)

  • Select Jewelry: Free standard shipping on all orders
  • All other products: $5.99 standard shipping, free on orders $59+
  • Priority shipping: $14.99 (available on select products where supported by the supplier)

Tracking

Once your order ships, tracking information will be sent to the email used at checkout.

International Orders

International orders may take longer depending on destination and customs processing. Rates vary by region.

Customs duties, import taxes, and related charges are not included in our product prices or standard shipping charges.

These costs are the customer’s responsibility and vary depending on the destination country.

European Union Right of Withdrawal

Customers receiving eligible merchandise in the European Union may cancel or return their order within 14 days of receiving the last item in the order, without providing a reason.

To exercise this right, you must notify us before the 14-day period expires by submitting a return request through your customer account or emailing cliksenz@gmail.com.

Returned items must be unused, unworn, and in their original condition and packaging. All tags and proof of purchase must be included. Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

After receiving the returned item, we will issue any refund required by law to the original payment method within 14 days.

The EU right of withdrawal does not apply to:

  • Personalized or custom-made items
  • Digital products that have been accessed or downloaded
  • Sealed health or hygiene products that have been opened

Questions?

Contact us at cliksenz@gmail.com if your order hasn't arrived within the estimated timeframe.

This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.