Refund Policy
Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at (cliksenz@gmail.com) (Name, Order Number, and any information of why you are requesting a refund).
We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires. You can do this by:
- Submitting a return request through your customer account, or
- Contacting us at [cliksenz@gmail.com]
Once we receive your returned item(s), we will issue a full refund of the purchase price within 14 days, using the same payment method you used for the original order.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Exceptions: The right of withdrawal does not apply to:
- Personalized or custom-made items
- Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
- Digital products that have been accessed or downloaded
For inquiries and any other concerns, you may contact us through the following channels:
Email: cliksenz@gmail.com
Call/SMS : ✆ (540-815-4581) Mon-Fri 9am-5pm ET